1 Refund Eligibility Requirements
To be eligible for a refund from Llaxiom, you must meet specific criteria that vary depending on your course type and enrollment status. Full refunds are available within 14 days of course purchase if you haven't accessed more than 20% of the course materials or attended any live sessions.
14-Day Window
Submit refund requests within 14 calendar days of your original purchase date for full eligibility consideration.
Content Limit
Must not have accessed more than 20% of course materials including videos, downloads, or assignments.
No Live Sessions
Haven't attended any live webinars, workshops, or one-on-one mentoring sessions included in your program.
Valid Documentation
Provide original purchase receipt or confirmation email along with detailed reason for refund request.
2 Refund Process Timeline
Our refund process is designed to be straightforward and transparent. Once you submit a qualifying refund request, we follow a systematic approach to review and process your application efficiently.
Step-by-Step Refund Process
Submit Request
Email your refund request to [email protected] with your purchase confirmation, reason for refund, and account details. Include your full name and enrollment date.
Initial Review
Our team reviews your eligibility within 2-3 business days. We'll verify your course progress, purchase date, and compliance with refund policy terms.
Decision Notification
You'll receive an email confirmation of our decision within 5 business days. Approved refunds include processing timeline and next steps information.
Payment Processing
Approved refunds are processed back to your original payment method within 7-10 business days. Bank processing may take additional time depending on your financial institution.
3 Special Circumstances & Exceptions
We understand that unexpected situations may arise that affect your ability to complete our programs. Medical emergencies, family crises, or significant life changes may qualify for special consideration even outside our standard refund window.
For circumstances beyond the standard 14-day policy, we offer partial refunds or course credit that can be applied to future Llaxiom programs. Documentation such as medical certificates or official notices may be required for exceptional case reviews.
Group enrollments and corporate training packages follow separate refund guidelines. Contact our team directly at +994124474711 to discuss bulk enrollment refund options and policy variations that may apply to your specific situation.
4 Payment Method Considerations
Refunds are processed back to your original payment method whenever possible. Credit card refunds typically appear within 5-7 business days, while bank transfer refunds may take 7-14 business days depending on your financial institution's processing times.
For international students, currency exchange rates applied during refund processing may differ slightly from your original purchase rate due to market fluctuations. We use current market rates at the time of refund processing.
If your original payment method is no longer active or available, we'll work with you to establish an alternative refund method. This may require additional verification steps to ensure secure processing and prevent fraud.